Digital Product and Cancellation/Refund Policy
Seller: Ewa Bohdaniec, sole trader, trading as Paint by Numbers for Kids. Contact: support@paintbynumbersforkids.co.uk.
Before paid work begins
The first AI preview is free and does not require a purchase. Before each separate checkout — £2.99 for one alternative AI preview or £12.99 for the final PBN package — we ask for two separate confirmations: your request to begin that purchase before the 14-day cancellation period ends, and your acknowledgement of the effect of starting to supply digital content on cancellation rights. Consent to the alternative preview does not count as consent to the final package. We retain a dated record for each purchase. These 14 days are a cancellation period, not our production time.
When cancellation remains available
If the legally required express request and acknowledgement have not been obtained, we will not rely on early supply to remove a cancellation right. Contact us promptly if you want to cancel. Rights and any deduction depend on what has already been supplied and the applicable law.
Faulty or misdescribed digital content
Loss of a change-of-mind cancellation right does not remove your rights where digital content is faulty, not as described or not supplied with reasonable care and skill. Contact us with the order reference and problem. We will assess repair, replacement, price reduction or refund as required by law.
Visual preference
You can review the free first AI preview before deciding whether to pay £12.99 for the final PBN package. You may instead purchase one alternative AI preview for £2.99, generated only after payment confirmation. The alternative preview does not include the final package. No automatic third preview is offered. You may cancel without buying the final package; cancellation does not automatically refund an already supplied alternative preview. Statutory remedies for faulty or misdescribed content remain unaffected.
How to contact us
Email support@paintbynumbersforkids.co.uk. Include the order reference and the remedy requested. We will not require you to waive statutory rights.
Quality corrections are not paid alternatives. If the first preview does not meet our Easy PBN requirements, we fund one corrected preview. GBP 2.99 is only for an optional aesthetic alternative after a preview passes our quality check. No quality correction starts automatically.